Shipping policy

Thank you for shopping at ET Parts (et-parts.com). We are committed to delivering your quality auto, tractor, lawn & garden, and equipment parts as quickly and reliably as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment confirmation.
• Orders placed after 2:00 PM (your local warehouse time zone) or on weekends/holidays will begin processing the next business day.
• You will receive an order confirmation email shortly after placing your order, followed by a shipping confirmation email with tracking information once your order ships.
• During peak seasons, holidays, or high-demand periods, processing may take slightly longer. We will notify you of any significant delays.

2. Shipping Methods & Estimated Delivery Times

We ship primarily within the United States using trusted carriers such as USPS, UPS, and FedEx. Available options at checkout may include:

*Delivery times are estimates only and begin after the order has shipped. Actual transit times depend on the carrier, destination, weather, and other factors beyond our control.

Local Pickup: Not currently available.

3. Shipping Costs

• Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected shipping method.
• Rates are shown clearly before you complete your purchase.
• Free shipping may be available on qualifying orders over a certain threshold (check the cart or product pages for current promotions). Free shipping typically applies to standard ground service within the contiguous United States.
• Oversized, heavy, or freight items (common with tractor and equipment parts) may incur additional charges or require LTL freight shipping. You will be contacted if special arrangements are needed.

4. International Shipping

• We currently ship primarily to addresses within the United States.
• International shipping may be available on a case-by-case basis. Please contact us before ordering if you are outside the U.S.
• International customers are responsible for all customs duties, taxes, VAT, brokerage fees, and any other import charges. These fees are not included in the shipping cost and are collected by the destination country’s customs authority.
• Delivery times for international orders vary significantly and are not guaranteed.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly on the carrier’s website. Please allow 24 hours for tracking information to update after the shipping confirmation is sent.

6. Shipping Address Accuracy

• It is the customer’s responsibility to provide a complete and accurate shipping address.
• We are not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete address information.
• If a package is returned to us due to an incorrect address, you may be charged for reshipping.

7. Delivery Issues, Lost or Damaged Packages

• Lost packages: If tracking shows no movement for an extended period, contact the carrier first. If unresolved, email us with your order number and tracking details so we can assist with a claim.
• Damaged packages: Please inspect your package upon delivery. If items arrive damaged, take photos of the packaging and contents and contact us within 7 days of delivery. We will work with the carrier to resolve the issue (replacement or refund as appropriate).
• Signature may be required for high-value or large orders at the carrier’s discretion.

8. Restricted or Special Items

Some parts (e.g., certain fluids, batteries, or hazardous materials) may have shipping restrictions. We will notify you if an item cannot be shipped via standard methods or to your location.

9. Force Majeure

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, carrier strikes, pandemics, customs delays, or government actions.

10. Contact Us

If you have questions about your shipment or this policy, please reach out:

• Website: et-parts.com
• Email: sales@et-parts.com
• Phone: (918) 533-6954

We are happy to help!